City of Austin Utilities Login & Bill Pay

Login to City of Austin Utilities

You will need the City of Austin utility login in order to view a statement, make a payment, or manage your account online. Login, pay online, or manage your account by clicking the “Login Here” link below.

 Below you will find bill payment information, such as the customer support number, billing address, and payment mailing address. See below to see your options. It’s fast and easy to pay online. Follow the link to access the City of Austin utility login page.

The city of Austin Utilities can help you pay your bill securely and quickly, regardless of how you prefer to pay.

How can I pay my Austin utility bill?

You can pay your Austin utility bills online, by telephone, by mail, or in person.

I Want to Pay My Austin Energy Bill Online. You can access all your Austin Utilities services from anywhere you have an internet connection. You can view your electronic bills online, manage your accounts, track your usage, and pay your bills securely.

City of Austin Utilities Login & Bill Pay

 You can make your City of Austin utility payments online by clicking the “Login Here” button above. Login, view your bill, manage your account, and log in to your account.

Online Quick Payments There is no need to register or log in for this service, however, there is a $3.49 charge per payment. Quick Payment is compatible with debit cards, Discover Cards, Visa, MasterCard, and electronic checks.

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Send Money by Mail: You have the option to pay by check or money order. Austin Energy billing address: City of Austin – Austin Energy Payment Processing PO Box 2267 Austin, TX 78783-2267. Be sure to include the bill payment stub.

Call to Pay: The City of Austin utility billing number is 800-959-763 or 1-866-694-5861. Be prepared with your payment and account details.

Pay in Person – There are many drop boxes, service centers and authorized pay points where you can pay your bills in person. Pay stations have a $0.75-$1.00 handling fee.

 The East Branch customer support center can be found at Rosewood Zaragoza Center, 2800 Webberville Road Austin TX 78702. The North Branch center is located at: Suite 115, 8716 Research Blvd. Austin, TX 78758. You can also find information about pay stations at the Austin Energy website.

Opening & Closing Accounts

Start New Service: To start a new service with Austin Energy, call “Become a Customer” at 512-494-9400

Transfer Service or Cancel Service: 512-494-9400

Payment Assistance Programs

The City of Austin provides a range of assistance programs to assist customers facing short-term and long-term financial difficulties, as well as medical problems. 

These include Financial Support Plus 1, Special Payment arrangements, and CAP Discounts. These assistance programs are available via the Austin Energy website.

City of Austin Utilities Contact

Customer Care: 512-494-9400

Customer Care (TDD): 512-477-3663

Outside Austin (Toll-Free): 888-340-6465

Report a Power Outage: 512-322-9100

Questions Regarding Your Account: 512-494-9400

Mailing Address: City of Austin – Austin Energy – Customer Care Contact Center, 721 Barton Springs Road, Austin, TX 78704-1194.

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About City of Austin Utilities

The city of Austin Utilities provides a portal where customers can pay their Austin Energy and Austin Water bills. Austin Energy and Austin Water are two of the largest public utilities, providing services to millions of Austin residents.

The Visit City of Austin Utilities on Facebook.

City of Austin Utilities FAQ

Austin Utilities has water?

Your bill includes fees for City of Austin utilities services. Your bill may include charges for utilities such as electricity, water, solid waste and street service depending on your location.
How do I get electricity installed in Austin, TX?

You can initiate, stop or transfer service to the City by phone, online or in person.
  1. For assistance, please call Customer Care at 512-494-9400.
  2. Register with Online Customer Care to receive new services or to make changes to an existing service.
Does City of Austin utilities provide gas?
Texas Gas Service is the sole provider of natural gas services in Austin.
How much does water cost in Austin?
0 – 5000 $2.35 per 1000 gallons
5001 – 25,000 $2.85 per 1000 gallons
25,001 – 45,000 $3.35 per 1000 gallons
45,001 – 70,000 $3.85 per 1000 gallons
70,001 and above $4.35 per 1000 gallons

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